How can I check my Delivery Status?
Please consider your order delivered on the day you requested if you receive a confirmation. If we have any difficulties with your order, we will contact you by telephone and/or e-mail.
How will I know if my gift/order has been successfully delivered?
All deliveries will be made on the date you request unless we notify you of any complications. Once delivery is completed you will receive a delivery confirmation to your email. Be sure to check your spam/junk folder if you do not see a delivery confirmation in your inbox.
Can I request a specific time for the delivery of my arrangement?
If you are in our local area you wil be offered different rush delivery options based on the time of your order during checkout. We offer our convenient rush service for an additional charge.
When ordering for out of town deliveries, we do not know the schedules of each of our delivering florists so we cannot guarantee the time of delivery.
For hospital employee deliveries, do I need a specific location?
Yes, it is best if you provide us with a building name, department, and floor/suite number. Additionally, please provide a cell phone and department phone number. The hospitals are large and have many buildings. Correct information will ensure your gift is delivered in a timely manner.
What happens to my order when you attempt delivery and the recipient is not at home?
If the recipient is not at their home when a delivery is attempted we will leave the order outside the door/somewhere safe when possible. The driver will phone the recipient to let them know a delivery has been left for them (this is why it is important to provide a recipient phone number). We take full responsibility when leaving deliveries.
What happens if my delivery is refused by the recipient?
If your delivery is refused the item is available to you to pick up in the store for 24 hours. No refund given.
Do you deliver on Sundays?
Unfortunately we cannot guarantee delivery on Sundays as it is not a standard delivery day for florists. For a Sunday service, we attempt to deliver Saturday afternoon. For most residences and for orders placed on Sunday, Monday will have to be an option.