Policies & Procedures

 

If the recipient is not at their home when a delivery is attempted, the florist may choose to do one of the following: Call the recipient ahead of time to make sure that they are going to be there or to schedule an appropriate time. Leave a note on the door of the recipient's home asking them to call the florist and schedule an appropriate delivery time. Leave the arrangement in a covered area of the home (porch or other entrance). Candy, fruit, or food baskets will not be left when no one is there to accept. Leave the arrangement with a neighbor and place a message on the recipient's door referring them to the neighbor who accepted for them. If you do not wish for the delivering florist to use any of these procedures, please make sure that you indicate this in the "Special Instructions" box on your order form.

Any incorrect delivery address will hamper the delivery of your gift and negate the guaranteed delivery date specified. If the delivery is attempted, a delivery fee of 9.99 will be charged. Changes to address information or incorrect addresses after the order has been placed resulting in a re-delivery may be subject to an additional charge.

While we process your request the moment we receive it, it is sometimes very difficult to get cancellation requests complete. Our network ranges through out the country and because of the importance placed on a timely delivery of your request and various time zones, it can sometimes be very difficult to stop or cancel a delivery attempt on a placed order. Cancellations must be done with-in 24 hours before delivery. Any cancellation requests after this period cannot be guaranteed and are subject to a 20% charge.

We are unable to include the 7% tax in the advertised price because this is a collection and not a sale.

In person, cash, check or major credit card. By phone, credit card, or existing House Account. Online, credit card or Paypal. * Note all transactions are in US currency. In the U.S. and Canada, same-day delivery is generally available Monday through Saturday on orders received before 12:00 pm in the recipient's time zone (excluding holidays and peak floral delivery periods). Orders received after 12:00 pm in the recipient's time zone may be delivered the next delivery day. There are no deliveries on Sundays and legal holidays. Please make sure that your order information is accurate and complete in order to avoid delivery delays. This would include the apartment or suite # if needed, and most especially a current telephone number.

Yes, in many cases. Due to the various time zones between the U.S. and other continents, same day delivery is not normally available. We can only guarantee delivery dates for orders received three business days in advance. You must call us to place an international delivery order; you cannot do so online.

As we are dealing with a fresh product, many variables may affect the condition of your arrangement. Depending on the type and variety of flower, you can expect cut stems to look beautiful for 5 to 7 days. 
Flowers: 
Please report any issues within 1 -3 days of receipt.  We will gladly send a new arrangement to your recipient, and pick up the unsatisfactory arrangement. If you are still not satisfied with the product, we will be happy to pick up the item and refund your purchase price. Flowers must be returned in the same container in which they were received, if applicable.  
Plants: 
Please report any issues within 1 -3 days of receipt.  We will gladly send a new plant to your recipient, and pick up the unsatisfactory product. If you are still are not satisfied, we will be happy to pick up the item and refund your purchase price. Plants must be returned in the same container in which they were received. 
Gift Baskets:
Please report any issues within 1 -3 days of receipt.  We will pick up the arrangement and issue a refund of your purchase price once it is received back in the shop. Gift baskets must be returned in the same state as received; with all products intact and in same container or basket. 
• Refunds will be processed within 7 to 10 business days after the product is returned to the shop. 
• Refunds will not apply if a replacement product was supplied and accepted.
• Zeidler’s Flowers must be notified in the time frames indicated. Items will be picked up (and replacement product provided) based upon our delivery schedule. Clients are always welcome to bring the product into the flower shop for immediate return and replacement. 
• Out of Town Product: If the product was sent via a third party to an out of town recipient,
Zeidler’s Flowers will contact the third party to get in contact with the recipient in that area.
Zeidler’s Flowers is appreciative of your patronage. Please let us know how we can help you.

Due to various seasonal and regional conditions, and the variety of unplanned issues courtesy of Mother Nature, availability of some flowers may be very limited in certain areas. Also, specific flower varieties or colors may not be available for delivery on a specified day. Therefore, it is possible that the exact bouquet pictured or requested may not be available for delivery. In this event, the local florist will deliver a second choice of similar flowers and container of equal value and beauty. Every effort will be made to maintain size, shape, and overall color schemes of an arrangement, but there may be some variance due to designer interpretation. In single variety arrangements, variety will take preference over color. Our goal is your complete satisfaction, rest assured that every effort will be made to provide an arrangement of equal or greater value.